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MTN and Airtel Uganda Suspend Mobile Money Services After Massive Hack

Telcos, MTN and Airtel Uganda have temporarily suspended all mobile money service transactions between their networks after unidentified hackers compromised their systems.

Stanbic Bank Uganda, MTN Uganda and Airtel Uganda inform the public and their customers that on Saturday 3 October 2020, a third-party service provider experienced a system incident which impacted bank to mobile money transactions. All bank to mobile money/wallet services have since been temporarily suspended.

MTN and Airtel Uganda Suspend Mobile Money Services Between Networks After Massive Systems Hack
VG Somasekhar, Managing Director Airtel Uganda. Photo Credit: Technext

However, according to a Technext report, the telcos and the bank have assured customers that the incident did not affect their mobile money or bank account balances. The companies also apologised to customers for the inconvenience brought about by the hack and promised to restore services as soon as possible.

Although inter-network mobile money transactions between MTN and Airtel Uganda customers have been suspended in the meantime, intra-network mobile money services among MTN Uganda or Airtel Uganda subscribers continues to be active.

Due to the hacking incident, subscribers may start to harbor doubts regarding the security of their mobile money/bank accounts. Therefore, MTN and Airtel Uganda will be very keen to regain customer confidence by quickly resolving this incident and preventing a repeat.

Uganda In Focus:

Population - 44.2 million (Compared to South Africa's 59.6 million)

GDP: $34.38 billion (Compared to South Africa's $369.85 billion)

GDP Per Capita: $780 (Compared to South Africa's $6,193)