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Hello Paisa Money Transfers Now Available Around the World for Payout through Western Union

Tochukwu Egesi
Tochukwu Egesi

Hello Paisa Customers Can Now Send International Money Transfers from South Africa to 200 Countries and Territories via the Hello Paisa Mobile App

Hello Paisa, one of South Africa’s largest international money transfer providers and Western Union, a global leader in cross-border, cross-currency money movement and payments today announced they have joined forces to enable Hello Paisa customers to send global money transfers for payout at the global network of Western Union.

This partnership enables Hello Paisa customers to send money from South Africa to their family and loved ones for pay-out into billions of bank accounts in more than 100 countries, millions of wallets in a dozen countries or to Western Union’s retail network across 200 countries and territories.

This collaboration further delivers on Western Union’s strategy to open its platform to third-party partners to help them expand their global reach, meet customers’ evolving needs, and solve the complexities of cross-border, cross-currency money movement.  

Western Union’s open platform strategy is underpinned by the company’s continued investment in key capabilities such as digital, expanding real-time account payout, compliance, and technology. “We have identified an opportunity for effective global collaboration to do our part in enhancing financial inclusion for migrants living in South Africa.

Through this partnership, we have been able to expand our reach globally, sparing our customers the hassle to travel long distances to collect their money as we now leverage off Western Union’s vast network of retail agents, bank account and wallet payout capabilities,” said Sayjil Magan, Managing Director of Hello Paisa.

“We are in the business of solving pressing consumer problems through simple, innovative and tech-driven solutions. We are already servicing over a million people through our existing network, and by expanding our payout network, we will be able to take money to more people where and when they need it most,” Magan said.

“We are excited to collaborate with Hello Paisa, a company that shares our vision for inclusive innovation and financial inclusion in Africa. This service is an  integration of our strengths as we continue to drive global connectivity by enabling national enterprises to scale their business offerings worldwide, leveraging our cross-border platform and global network,” said Mohamed Touhami El Ouazzani, Regional Vice President, Africa Western Union

“We are proud to see more and more local and regional fintech companies in Africa reap the benefits of our open platform strategy and white labelled digital capabilities to solve the complexities of cross-border, cross-currency money movement and enhance customer experience,’ El Ouazzani added

“Trust is a major factor when moving towards digital transactions, and customers can rest assured that their financial needs are in good hands with us,” said Magan.

CUSTOMER GUIDANCE

To start sending money with Hello Paisa, customers need to either self-sign up on the Hello Paisa app, be signed up by a Hello Paisa agent or at the nearest Hello store. A valid South Africa ID, foreign passport with a permit or asylum permit, along with a proof of address are required to sign up. Upon verification by Hello Paisa, an activation SMS will be sent to the customer to start transacting.

Hello, Paisa offers a Stage & Pay service to its customers. Customers would stage transactions on the Hello Paisa mobile app, via the call centre or at agent locations.  Once staged, they will receive a confirmation with a reference number by SMS. Customers will then have to complete the transaction by making payment using the reference number at retail locations or via a bank transfer to select banks in South Africa.

About Western Union

The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of March 31, 2020, our network included over 550,000 retail agent locations offering our branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2019, is available in over 70 countries, plus additional territories, to move money around the world. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.


About Hello Paisa

Hello Paisa is one of the largest Money Transfer Operators in South Africa. Its international money transfer service allows migrants living in South Africa to send cash to countries across the world, in a manner that is fast, affordable, safe and easy to use. By simply downloading the Hello Paisa mobile application from the Google Play Store or the Apple App Store, one can register and thereafter be in a position to use the service. For more information, visit www.hellopaisa.co.za

Financial inclusionDigital inclusionNews

Tochukwu Egesi

Financial Services Strategy & Digital Economy Specialist (Scribing in Personal Capacity)